Customer Care

Frequently Asked Questions

Who is The Armoury?

We believe the Armoury is something special. Click here to read more about who we are and what we do.

I have a question – how can I contact you?

Customer service is something we take very seriously at The Armoury and we would love to hear from you for any reason. Please visit our Contact Us page for the best methods to get in touch with us.

I just placed an order online. How long will it take to be processed and dispatched?

We appreciate your patience when shopping with us. Orders for available merchandise are typically fulfilled the same business day if the order is received before 3:00pm EST. We aim to fulfill all orders placed online within 48 hours. Please note that during promotions and public holidays there may be delays in fulfillment. Please see our shipping section below for more information on our shipping policies.

How can I track my order online?

Upon completing the online checkout process you will receive an email with a confirmation of your order that details items ordered, sizes, colors, quantities, and billing and shipping addresses. Once your order has been received by us, confirmed, & dispatched, you will receive another email with your tracking number (USPS/UPS). If you have further needs before we fulfill your order, always feel free to contact us with questions or concerns.

Can I change my order once it has been changed?

We do our best to accommodate any changes or cancellations to orders whenever possible. Feel free to contact us with any questions or concerns.

Shipping and Delivery

How does The Armoury ship its orders?

The Armoury ships its orders via UPS, USPS, & DHL. We do not deliver to P.O. Boxes. As per international laws regulating commerce and trade of imports and exports, all orders are shipped out of the United States with an official invoice declaring the exact value of merchandise purchased in US Dollars. The client is responsible for all customs fees, duties, or taxes incurred from importing goods internationally.

How long will it take for my order to ship?

We appreciate your patience when shopping with us. Orders for available merchandise are typically fulfilled the same business day if the order is received before 3:00pm EST. We aim to fulfill all orders placed online within 48 hours. Please note that during promotions and public holidays there may be delays in fulfillment (orders placed on weekends are shipped the following Monday). In all cases, The Armoury reserves the right to delay a shipment if we believe the order is not able to be shipped due to fraud, inventory issues, or any reasons beyond our control.

How long will it take for me to recieve my order?

We do our best to fulfill and dispatch orders as quickly as possible, but the length of time depends largely on your method of shipment. Orders fulfilled via ground generally take 2-10 business days but we also offer the following expedited shipping options: Next Day Air & 2nd Day Air. International orders can take up to two weeks given customs clearance.

What are the costs of shipping?

Upon completing the online checkout process you will receive an email with a confirmation of your order that details items ordered, sizes, colors, quantities, and billing and shipping addresses. Once your order has been received by us, confirmed, & dispatched, you will receive another email with your tracking number (USPS/UPS). If you have further needs before we fulfill your order, always feel free to contact us with questions or concerns.

Can I change my order once it has been changed?

Ground Shipping to the lower 48 states: Free
2nd Day Air: $40
Next Day Air: $60
International Expedited: $25